Shipping policy

Last updated: 1 August 2026

This page explains how we ship NeuroBuddy products to you - where we deliver, how long it takes, and what it costs.

Where we deliver

We ship across India to all pin codes serviced by our courier partners. You can check serviceability at checkout by entering your delivery pin code.

We don't currently ship internationally. If you need a NeuroBuddy product delivered outside India, please email us at care@neurobuddy.in and we'll see what's possible.

Free shipping on all orders across India.

Orders are processed within 1–2 business days from our warehouse. Standard delivery typically takes 4–5 business days to most Indian cities. Once your order ships, you'll receive a confirmation with tracking details on WhatsApp and email.

Timelines:

  • Metro cities (Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata): 3–4 business days
  • Tier-2 cities: 4–5 business days
  • Tier-3 and remote pincodes: 5–7 business days

Business days are Monday to Saturday, excluding public holidays.

Shipping charges

Free shipping on every order, anywhere in India. No minimum order value. No hidden charges.

Order tracking

Once your order ships, we'll email you a tracking link from our courier partner. You can also reply to that email any time if you have questions.

Delivery attempts

Our courier partners typically attempt delivery 2–3 times. If no one is available to receive the package:

  • The courier will leave a notification and attempt again the next working day
  • You can reschedule directly with the courier using the tracking link
  • After 3 failed attempts, the order is returned to us, and we'll contact you to either re-ship or refund the order

If your package doesn't arrive on time

Sometimes deliveries take longer than expected because of weather, courier delays, or remote locations. If your order hasn't arrived within the timelines above:

  • First, check the tracking link in your shipping email
  • If the tracking hasn't updated in 3 working days, email us at care@neurobuddy.in with your order number
  • We'll follow up with the courier and keep you informed

Damaged or lost packages in transit

If your package arrives damaged or doesn't arrive at all, please email us within 48 hours of the expected delivery date. See our Replacement Policy for how we handle this.

Address changes

If you need to change your shipping address after placing an order, email us at care@neurobuddy.in immediately. We can update the address only if the order hasn't shipped yet.

Cash on Delivery

We do not currently offer Cash on Delivery. All orders are prepaid via UPI, card, or net banking through Razorpay.

Questions?

Email care@neurobuddy.in. We respond within 24 working hours, Monday to Saturday.

NeuroBuddy is a developmental support brand. We are not a substitute for clinical assessment, diagnosis, or therapy. Always consult a qualified clinician for your child's specific needs.