Refund policy

Last updated: 1 August 2026

At NeuroBuddy, every product is designed with care and we want it to reach you the same way. This page explains how we look after you if something doesn't arrive in perfect condition.

The short version

  • If something arrives damaged, defective, or different from what you ordered, we'll replace it.
  • Just email us at care@neurobuddy.in within 48 hours of delivery.
  • If we can't replace it for any reason, we'll refund the full amount to your original payment method.
  • A few products are hygiene-sensitive once opened - full list below.

When we replace your order

We'll send a replacement if:

  • The product arrived damaged in transit - torn packaging, broken parts, fabric tears, anything not in shape.
  • The product is defective - doesn't work as described in the parent guide.
  • You received the wrong item.
  • Something is missing from your package.

How to ask for a replacement

  1. Within 48 hours of delivery, email us at care@neurobuddy.in.
  2. Share your order number, a short note about the issue, and 2–3 photos of the product and packaging.
  3. We'll reply within 24 working hours.
  4. We'll guide you on how to return the product to us. Once we receive it and verify the issue, your replacement ships within 2 working days. If replacement isn't possible, we refund the full amount to your original payment method within 5–7 working days.

A note about returns in general

NeuroBuddy products are made in small, careful batches and many are hygiene-sensitive. We're a small team and we keep prices fair by not building return logistics into our cost - so we don't accept returns for reasons other than damage, defect, or wrong item.

If you're unsure whether a product is right for your child before buying, please write to us. We're happy to talk it through, explain how it's used, and help you decide. We'd much rather help you make the right choice the first time than have a product sit unused on a shelf.

If a product isn't working for your child

This happens, and we genuinely want to help. Developmental tools often take 2–3 weeks of consistent use before benefits appear, and sometimes the right tool needs the right moment.

  • Write to us. We can often suggest a different way to introduce the product, or pair it with a routine that works better for your child's profile.
  • Ask your OT. Many of our products work alongside therapy - your OT may have ideas on how to integrate it into sessions.

Hygiene-sensitive products

For health and safety reasons, some products can't be replaced once opened or used - unless you spot a defect before opening, in which case please reach out within 48 hours. This includes any product that has come into contact with bodily fluids or saliva.

Free items and customised products

Complimentary samples, and any customised or personalised items, are not eligible for replacement, except if they arrive damaged or were sent in error.

Refund timelines (when refunds apply)

  • UPI, card, net banking: 5–7 working days after we receive the returned product
  • Some banks list refunds under the original transaction date - worth checking your statement carefully.

If a refund hasn't reached you in 7 working days, email us with your order number and we'll chase Razorpay directly on your behalf.

Cancelling an order

You can cancel any order before it ships - just email us at care@neurobuddy.in and we'll process it within a few hours. Once shipped, this policy applies.

We're here to talk

If something's gone wrong with your order, or you have a question this page didn't answer, please don't hesitate. Email us at care@neurobuddy.in. We respond within 24 working hours, Monday to Saturday.

NeuroBuddy is a developmental support brand. We are not a substitute for clinical assessment, diagnosis, or therapy. Always consult a qualified clinician for your child's specific needs.